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Tampa Bay Rays
San Diego Padres
I’ve known Charlie since I started my career as an AE with the Tampa Bay Lightning. His focus on the fundamentals clearly improves results and can positively impact a stagnant sales culture. Back then Charlie was a teacher, a coach and a wealth of knowledge. Now I am fortunate to consider him a true partner who works with our Ticket Sales and Service leadership team to drive revenues. He helps establish the necessary steps to move the needle and develops a plan to accelerate the learning curve of our employees. Needless to say, he’s not only had a positive impact on my career, but also to the organization’s bottom line.
Senior Vice President, Ballpark Operations
San Diego Padres
If hiring the best available candidates is priority #1 in building your sales team, we all know priority #1A is the foundation and training that we can provide those incoming reps—especially in a time where our staffing budgets and rep ROI is watched more than ever. Since personally having Charlie Chislaghi as my sales trainer in my first job with the Indiana Pacers over seven years ago, I have known and trusted him as a mentor and as the most experienced and respected sports sales trainer in the industry.
As a part of the leadership team responsible for revamping and building a proactive Ticket Sales and Service department with the Arizona Diamondbacks years later, I was excited to join a staff of leaders who unanimously decided to partner with Charlie in developing our sales and service training efforts. Charlie brings a program of proven sales and professionalism methods to the table, but perhaps more importantly will always work directly with you to customize his program to your department’s style and needs. That ability and his years of industry experience, along with Charlie’s undoubtedly high personal integrity and positive attitude, makes him a tremendous choice for any sports sales department’s training needs.
Vice President, Business Development
I have known Charlie Chislaghi for over 20 years and can’t think of a better person who has higher character and integrity, a stronger work ethic, incredible interpersonal skills, deep compassion and is driven to success.
Charlie is truly in a class by himself when it comes to training sales staff. His attention to detail, training and coaching not only are impactful when he is on site, but they are also equally impactful when he is available off site to our staff. Charlie has become a stakeholder in our staff’s performance. I am not aware of a more productive and profitable trainer; I highly recommend Charlie Chislaghi to train your sales staff.
Senior Vice President, Sales and Marketing
Charlie Chislaghi lives up to the hype! One of the most recommended and respected Sales Trainers in the industry. Charlie is a must-have when looking to make an immediate impact in your sales culture. His training, I commonly refer to as “sales boot camp”. It’s powerful, reinforcing, engaging and delivers results. Charlie provides very useful feedback to management in an effort to continue the training. You can tell that Charlie thrives on the success of his trainees—he’s hungry to make them the best they can be. In sales management, we know “hungry” is a great quality!
Former Manager, Group Sales – Cleveland Indians
Director of Sales – Playhouse Square
New York Mets
As an Inside Sales Representative with the Philadelphia 76ers, I was extremely fortunate to be trained by Charlie Chislaghi. Without the foundation that Charlie taught me, I could not have gotten to where I am today. As I advanced in my career, Charlie has been at my side as a mentor and friend. He has trained my sales and services departments at the Orlando Magic, the Boston Bruins, and most recently the New York Mets. I can say without a doubt that Charlie’s energy, enthusiasm, and proven sales strategies have made my teams stronger and more successful in each and every market.
Vice President, Ticket Sales And Services
New York Mets
I have had the privilege of knowing and working with Charlie Chislaghi for over 12 years, spanning three different professional organizations (the Detroit Pistons/Palace Sports & Entertainment, the Detroit Red Wings and currently the New York Mets). Over these many years Charlie has proven to be the “go to” resource for me to help build, train and mold the future of our industry. His knack for relating to those he trains by guiding them hand-in-hand, as well as his ability to stay current with our industry’s best practices has enabled Charlie to be the prominent figure in his field. Charlie has been more than a sales trainer to me, he is a mentor and my friend.
Executive Director of Ticket Sales and Service
New York Mets
When it comes to training a sales staff on the fundamentals of relationship selling, Charlie Chislaghi is the best there is. New hires learn the techniques necessary for success both on the phones and in person, and are challenged to utilize these best practices in every client interaction. Charlie is able to present large amounts of content in manageable portions and makes it easy for reps to create their own reference materials. His training will provide your staff with a blueprint for success and sales managers with the foundation from which to develop their employees’ careers. Charlie is a partner, mentor and friend.
Director, Ticket Sales
New York Mets
New York Yankees
Charlie has been a true asset in building the New York Yankees Inside Sales program. He is a master at making the sales representative comfortable from their first phone call, to having the courage and skill to ask for the first sale. As long as I’m involved in building an Inside Sales team, I will continue to look to Charlie for the initial training.
Executive Director of Premium Sales and Service
New York Yankees
Charlie has been extremely influential on my development from day one of my career. When I was an Inside Sales representative, he taught me basic techniques and shared best practices, which allowed me to build a strong foundation as a sales representative. Now that I am managing, Charlie has continued to be genuinely invested as a mentor in my progress as well as my team’s growth. Charlie’s ability to show entry-level sales representatives how to establish connections and build relationships is phenomenal. There is no doubt that Charlie’s training has been instrumental to the success of the New York Yankees Inside Sales team.
Manager, Inside Sales
New York Yankees
I have had the privilege of working with Charlie and Sport Sales Consulting for almost 10 years in various markets. Each time we work with him there is something new that our team and I take from his training. Charlie’s approach to building relationships with clients resonates with our staff, which, in turn, produces results.
Senior Director of Ticket Sales & Service
From the day I met Charlie back in the summer of 2004 to today, his sales training and professional guidance have stayed with me everywhere I’ve been. As a sales representative, I constantly used Charlie’s sayings on the phone and ideas in my approach. Now, as a sales manager, I continue to find myself using his teachings and paying forward much of what he has taught me—and it works! Charlie Chislaghi is the perfect person to help mold any young sales staff into sales professionals.
Manager, Group Sales and Service
Beginning in 1998, when first introduced to Charlie Chislaghi and Sport Sales Consulting, I have consistently used his services, guidance, suggestions and advice, which he has bestowed on me and the hundreds of professional sports sales executives he has trained, coached and mentored along the way. Charlie is honest, sincere, frank and passionate. It comes through in his personal interaction and professional presentation.
Charlie has been and will continue to be invested in the lives of young professionals in our industry. His techniques are clear, concise, easily absorbed and have the ability to resonate with many, many different styles and staffs. His “in-the-trenches” training style allows both management and representatives a real-life sense of the sales process and skill set necessary to be successful. It’s never a matter if Charlie will come to a team that I am leading to train staff, it’s just a matter of when. We have benefited immensely from working with Charlie in the past and look forward to continuing our long, valuable, beneficial relationship.
Vice President, Managing Director Sales & Client Services
Charlie is a master of his craft! With the A’s, I was looking for a consultant and sales training partner who could help me drive season ticket sales utilizing the backdrop of a potential new stadium, Cisco Field. During my search, Charlie’s name came up time after time. Needles to say, I partnered with Charlie and he did not disappoint. Over the two seasons we partnered, the A’s increased new season ticket sales by 73%.
Former Director of Ticket Sales – Oakland A’s
Manager, Business Development – Phoenix Cardinals