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*These teams no longer exist.
Bill Sutton & Associates
I have utilized Charlie as a sales trainer for the past 11 years. I began working with him while serving as Vice President of Team Marketing for the NBA, and Charlie was our league-wide preferred trainer. I have continued recommending Charlie since I have been in private practice because his training works, not just in the short-term but in the long-term, for those that embrace it. He is a man of the highest integrity and standards and is very forthcoming in his assessments of the staff he is training. Charlie is much more than a trainer—he is an assessment tool, a talent developer, a recruiter and a great dinner companion.
DR. BILL SUTTON
Bill Sutton & Associates
We believe the strength of every sales culture can always be traced back to its foundation or the fundamentals on which the business is established. Charlie’s approach to understanding the current landscape and being able to implement these fundamentals has personally helped my experience and team’s productivity in three different NBA markets. His efforts are effective and easily track-able to direct revenue and beyond.
When building, retooling or keeping the edge of a healthy and productive sales culture, there are certain decisions that truly do impact your people, and ultimately, the trajectory of your overall business. We feel our commitment to training and the choice of who helps architect these efforts are definitely two of these decisions. Charlie and his program have been an integral part of every successful campaign we have had for the last decade at the Cavaliers and will continue to be in the future.
Vice President of Sales
Sports Sales Consulting, Inc., namely Charlie Chislaghi, will revitalize your sales process and thus your sales achievements immediately with a caring, passionate, but quite focused and hard-driving approach. Charlie has become a staple in our sales training efforts, and really an essential piece to our overall annual campaign. Year-round he is referenced by our entire sales management team, which is a strong testament to the skill set that he emphasizes and reinforces during the consultation.
Charlie interacts with ALL of our sales force—senior staff, entry level, ticket plan sales, retention, group sales, corporate partnership sales. His competency cannot be questioned, his tactics evolve and are keenly applicable, and most importantly he cares deeply about each and every person he touches.
Director of Sales
In the twelve years I’ve known Charlie Chislaghi, I have always found him to be a man of integrity, wisdom, and enthusiasm. He has had more influence on my professional career than any other person. He’s been a mentor that has inspired me, and I’m grateful for his friendship.
Senior Director, Ticket Sales
Monumental Sports & Entertainment
Charlie Chislaghi is a friend, consummate professional and is a true MVP when it comes to sales training and strategy development in the sports business. I have had the privilege of working with Charlie the last 15 years in helping our sales teams build a winning culture. From entry level to premium sales executives, he has continually assisted us in developing talent that has allowed us to succeed in our efforts. He is an innovator and highly dedicated to helping his clients reach the highest levels of success. The investment in Charlie will provide the instant ROI that all of us look to achieve.
JIM VAN STONE
Senior Vice President, Ticket Sales and Services
Washington Wizards, Capitals and Mystics
Charlie Chislaghi has been training our staffs for the better part of nine seasons. His content and activation have laid the foundation for me and our sales reps to blossom into rainmakers. When working with Charlie, you not only get an experienced professional who has done it on a high level himself but someone who genuinely cares about you and your staff.
Vice President, Sales
Phoenix Suns and Mercury
Charlie has provided our staff with the confidence to ask key relationship-building questions of our clients, that ultimately lead to cross-selling and up-selling opportunities. The passion he has for the importance of relationship selling is extremely contagious. The techniques learned were easily implemented and have continuously provided our department with positive results.
Director, Fan Experience Team
Phoenix Suns and Mercury
Charlie has played a huge role within our entry and senior level staffs at the Atlanta Hawks for the past four years. We consistently see a rise in revenue after Charlie visits in addition to a new-found confidence among the staff. Charlie has a way of reaching individuals and tapping into their talents unlike any other trainer I have ever seen, ensuring that each individual gets the most out of their personal talents. Personally his training process is very gratifying for me as I too went through Charlie’s sales training during my first weeks in our sport industry and I am confident that I would not be where I am today without his superior insight and guidance. I would highly recommend Charlie to anyone looking to put a charge in their sales staff and to help them gain a competitive advantage.
Director, New Ticket Sales
Charlie is a yearly staple with my ticket sales department at the Atlanta Hawks and Thrashers. In addition to revenue increases, we see a boost in morale and overall attitude. Charlie combines the perfect amount of training, role-playing and real-time coaching needed for a sales staff to maximize their learning. He is a “no brainer” trainer for any sales staff!
Manager of Ticket Sales
Charlie has provided our new salespeople with training for over ten years now. His methodical approach to the sales process and emphasis on sound fundamentals help our staff develop good habits from the start. Charlie preaches proper sales technique to ensure that every conversation with a prospect is fully maximized, and he has a unique ‘coaching’ style that has proven to be incredibly effective. When you combine these attributes with Charlie’s integrity, enthusiasm and passion for teaching, it becomes easy to understand why we have him back year after year.
Senior Director of Ticket Sales
New York Knicks
My career started by learning the sales basics from Charlie! Since managing a staff, I always bring Charlie in at the beginning of the cycle to teach them the basics. By starting on solid ground they’re able to mature and grow faster, thus producing more revenue.
Director, Inside Sales
Madison Square Garden
New York Knicks, Rangers and Liberty
San Antonio Spurs
I have worked with Charlie on a consistent basis for five years now. First as a trainee, and now as a co-trainer of all Spurs Sports & Entertainment Inside Sales reps. Charlie has been a diligent and dedicated partner who equips our entry-level ticket sales reps with the fundamental tools for success in their current roles and well beyond. His relationship-first approach both professionally and personally has been a key to our department’s success in establishing strong relationships with our customers. The training, expertise and guidance that Charlie has provided our reps is a big reason why we have internally promoted 14 of those reps during the first 14 months of our Inside Sales program. Thank you, Charlie!
Former Manager, Group and Inside Sales – Spurs Sports and Entertainment
Director, Group and Inside Sales – Cleveland Indians