Charlie has been instrumental in helping to put PlayhouseSquare in a position to grow our existing revenue streams and to uncover new ones. By working with Charlie, we’ve been able to restructure our leadership and staffing while building a top-notch training and recruiting program. More importantly, we’ve begun the challenging process of creating a true, best-practices, sales-driven culture and are successful in doing so by using Charlie’s techniques. A relationship with Charlie does not end after training, and we have found him to be an invaluable resource for advice, encouragement and support. Charlie is not merely a “consultant,” but rather has become a friend and member of our team, working alongside of us toward success.
Director of Ticket Sales and Marketing