Services

Season/Packages

Why do teams keep inviting us back to train their staff? Relationships and results.

Read about what our Season/Packages partners have to say about working with us.

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Arizona Diamondbacks

If hiring the best available candidates is priority #1 in building your sales team, we all know priority #1A is the foundation and training that we can provide those incoming reps—especially in a time where our staffing budgets and rep ROI is watched more than ever. Since personally having Charlie Chislaghi as my sales trainer in my first job with the Indiana Pacers over seven years ago, I have known and trusted him as a mentor and as the most experienced and respected sports sales trainer in the industry.

As a part of the leadership team responsible for revamping and building a proactive Ticket Sales and Service department with the Arizona Diamondbacks years later, I was excited to join a staff of leaders who unanimously decided to partner with Charlie in developing our sales and service training efforts. Charlie brings a program of proven sales and professionalism methods to the table, but perhaps more importantly will always work directly with you to customize his program to your department’s style and needs. That ability and his years of industry experience, along with Charlie’s undoubtedly high personal integrity and positive attitude, makes him a tremendous choice for any sports sales department’s training needs.

JASON HOWARD
Vice President, Business Development
Arizona Diamondbacks

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Tennis Canada – Rogers Cup

Charles Chislaghi’s training methods and enthusiastic style provide our sales team with the confidence and tools necessary to be successful out of the gate. We have a very limited window in which to sell, and Charlie has the ability to transform a group of strangers into a supportive and cohesive team in very short order. We have retained Charlie’s services for more than a decade and highly recommend him to any company or organization that wishes to invest in their people, increase revenue and build lasting relationships with their clients.

VICKY ROBINSON
Regional Director, Ticket Sales
Tennis Canada – Rogers Cup

 

LA Kings

Charlie is an unbelievable partner for your sales team. He relates to all levels of experience from brand new inside sales reps to veteran executives and works to meet and enhance their personal skill sets. His ability to assess the needs of your sales culture, adapt and conduct real-time training while your team is in action is invaluable and practical. Charlie is a true expert in our industry and his assessment and feedback for sales managers really helps you build a roadmap to success for your team.

KELLY CHEESEMAN
Vice President, Ticket Sales and Service
LA Kings

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New York Mets

I have had the privilege of knowing and working with Charlie Chislaghi for over 12 years, spanning three different professional organizations (the Detroit Pistons/Palace Sports & Entertainment, the Detroit Red Wings and currently the New York Mets). Over these many years Charlie has proven to be the “go to” resource for me to help build, train and mold the future of our industry. His knack for relating to those he trains by guiding them hand-in-hand, as well as his ability to stay current with our industry’s best practices has enabled Charlie to be the prominent figure in his field. Charlie has been more than a sales trainer to me, he is a mentor and my friend.

JOE BARBER
Executive Director of Ticket Sales and Service
New York Mets

When it comes to training a sales staff on the fundamentals of relationship selling, Charlie Chislaghi is the best there is. New hires learn the techniques necessary for success both on the phones and in person, and are challenged to utilize these best practices in every client interaction. Charlie is able to present large amounts of content in manageable portions and makes it easy for reps to create their own reference materials. His training will provide your staff with a blueprint for success and sales managers with the foundation from which to develop their employees’ careers. Charlie is a partner, mentor and friend.

KATIE MAHON
Director, Ticket Sales
New York Mets

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Orlando Magic

In the twelve years I’ve known Charlie Chislaghi, I have always found him to be a man of integrity, wisdom, and enthusiasm. He has had more influence on my professional career than any other person. He’s been a mentor that has inspired me, and I’m grateful for his friendship.

JOE ANDRADE
Senior Director, Ticket Sales
Orlando Magic

 

New Jersey Devils

When I first began working in the sports industry for the NBA’s Team Marketing and Business Operations group (TMBO), I heard countless stories about a “guy named Charlie” who was doing magical things with the NBA sales staffs across the country. Teams raved about the energy and knowledge he brought with each visit.

Charlie’s unique ability to connect and form relationships with young sales professionals is un-matched. Reps buy into Charlie the person first, and as a result, they buy into his concepts and teachings naturally. He brings countless examples of how managers and sales staffs have used his methodologies to achieve success…and that type of credibility goes a long way.

When I came to the Devils to oversee Sales and Service, Charlie was the first trainer I called. Charlie is simply the BEST.

ERIC KUSSIN
VP, Ticket Sales and Service
New Jersey Devils

 

FLORIDA STATE UNIVERSITY

Even as an Account Executive I knew that once I earned my way into a management role that Charlie Chislaghi was the one I would want to train my team. Anyone pursuing a career in ticket sales should have the opportunity to train with Charlie. His way of making instant connections with everyone around him resonates with every sales representative he encounters. After just his first visit to FSU there was a significant increase of energy, motivation and sales.

By developing a road map that guides sales representatives through a phone call, they are able to grasp the sales process quickly. The teachings are basic, to the point and effective. It’s the way Charlie is able to communicate those techniques that make him a great partner who I recommend to every sales staff in every sport.

MICHAEL ESPADA
Ticket Sales Director
FSU Athletics

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Tampa Bay Buccaneers

Charlie Chislaghi was the first person to train me on sports sales. The principals learned in my first two weeks in Inside Sales stay with me today. Not only do I view Charlie as a mentor and friend, but have trusted him as a partner to train my staffs for the past eight years.

BEN MILSOM
Director of Sales
Tampa Bay Buccaneers

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New York Yankees

Charlie has been extremely influential on my development from day one of my career. When I was an Inside Sales representative, he taught me basic techniques and shared best practices, which allowed me to build a strong foundation as a sales representative. Now that I am managing, Charlie has continued to be genuinely invested as a mentor in my progress as well as my team’s growth. Charlie’s ability to show entry-level sales representatives how to establish connections and build relationships is phenomenal. There is no doubt that Charlie’s training has been instrumental to the success of the New York Yankees Inside Sales team.

DAN ROSENTHAL
Manager, Inside Sales
New York Yankees

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University of Louisville

Simply put, Charlie Chislaghi is the best in the business. We were very fortunate at the University of Louisville to be the first intercollegiate athletic program to partner with Charlie in 2004. Charlie shared his knowledge, expertise, and sales principles with our staff, which has enabled us to grow our ticket sales exponentially. One of Charlie’s greatest strengths is that his techniques are simple to apply yet critically important for success and sustain themselves over time. Without a doubt, he would be an invaluable asset to any organization.

GARY FRIEDMAN
AD, Illinois State University
Former Senior Associate Athletic Director, University of Louisville

 

Atlanta Hawks

Charlie has played a huge role within both our entry and senior level staffs at the Atlanta Hawks and Thrashers for the past 4 years. We consistently see a rise in revenue after Charlie’s visits in addition to a new-found confidence among the staff. Charlie has a way of reaching individuals and tapping into their talents unlike any other trainer I have ever seen, ensuring that each individual gets the most out of their personal talents. Personally his training process is very gratifying for me as I too went through Charlie’s sales training during my first weeks in our sport industry and I am confident that I would not be where I am today without his superior insight and guidance. I would highly recommend Charlie to anyone looking to put a charge in their sales staff and to help them gain a competitive advantage.

COREY BRETON
Director, New Ticket Sales
Atlanta Thrashers and Hawks

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National Hockey League

Having seen Charlie Chislaghi, of Sport Sales Consulting, train on numerous occasions with multiple teams, I continue to be impressed with his unique ability to fundamentally connect with a Club’s staff. He practices what he preaches so that resonates not only with the staff he is training but also with management. Additionally, he recalls everyone’s name which helps enhance one-to-one training in the sales trenches.

While Charlie can impact Premium Seating, Group Sales and Customer Service, he is perfectly matched for Season Sales especially entry-level inside sales executives. Perhaps the most meaningful contribution is Charlie’s uncanny ability to customize his training. He can address specific objections in the marketplace while maintaining his core approach. I especially like his ‘beach front property’ message given our industry’s challenges of selling on the high end and Charlie’s insistence on asking for referrals.

I recommend this experienced professional as he continues to provide meaningful sales training that the vast majority of Clubs require.

JEFF MORANDER
Vice President – Ticketing Strategy
National Hockey League

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Phoenix Suns

Charlie Chislaghi has been training our staffs for the better part of nine seasons. His content and activation have laid the foundation for me and our sales reps to blossom into rainmakers. When working with Charlie, you not only get an experienced professional who has done it on a high level himself but someone who genuinely cares about you and your staff.

JEFF IANELLO
Vice President, Sales
Phoenix Suns and Mercury

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Columbus Blue Jackets

Charlie is one of a kind and the very best that I have ever worked with. You cannot put into words or describe what Charlie does during his time with your team. All I can say is that Charlie has a profound impact that continues to influence, improve and motivate management and staff weeks, months and years after his first visit.

BOB SIVIK
Vice President of Ticket Sales and Service
Columbus Blue Jackets

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Washington Nationals

Beginning in 1998, when first introduced to Charlie Chislaghi and Sport Sales Consulting, I have consistently used his services, guidance, suggestions and advice, which he has bestowed on me and the hundreds of professional sports sales executives he has trained, coached and mentored along the way. Charlie is honest, sincere, frank and passionate. It comes through in his personal interaction and professional presentation.

Charlie has been and will continue to be invested in the lives of young professionals in our industry. His techniques are clear, concise, easily absorbed and have the ability to resonate with many, many different styles and staffs. His “in-the-trenches” training style allows both management and representatives a real-life sense of the sales process and skill set necessary to be successful. It’s never a matter if Charlie will come to a team that I am leading to train staff, it’s just a matter of when. We have benefited immensely from working with Charlie in the past and look forward to continuing our long, valuable, beneficial relationship.

CHRIS GARGANI
Vice PresidentManaging Director Sales & Client Services
Washington Nationals

 

Chicago Bulls

Charlie has provided our new salespeople with training for over ten years now. His methodical approach to the sales process and emphasis on sound fundamentals help our staff develop good habits from the start. Charlie preaches proper sales technique to ensure that every conversation with a prospect is fully maximized, and he has a unique ‘coaching’ style that has proven to be incredibly effective. When you combine these attributes with Charlie’s integrity, enthusiasm and passion for teaching, it becomes easy to understand why we have him back year after year.

DAVID DOWD
Senior Director of Ticket Sales
Chicago Bulls

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New York Knicks

My career started by learning the sales basics from Charlie! Since managing a staff, I always bring Charlie in at the beginning of the cycle to teach them the basics. By starting on solid ground they’re able to mature and grow faster, thus producing more revenue.

ADAM CAMPBELL
Director, Inside Sales
Madison Square Garden
New York Knicks, Rangers and Liberty

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Atlanta Hawks

Charlie is a yearly staple with my ticket sales department at the Atlanta Hawks and Thrashers. In addition to revenue increases, we see a boost in morale and overall attitude. Charlie combines the perfect amount of training, role-playing and real-time coaching needed for a sales staff to maximize their learning. He is a “no brainer” trainer for any sales staff!

SHAWN DOSS
Manager of Ticket Sales
Atlanta Hawks

 

Oakland A’s

Charlie is a master of his craft! With the A’s, I was looking for a consultant and sales training partner who could help me drive season ticket sales utilizing the backdrop of a potential new stadium, Cisco Field. During my search, Charlie’s name came up time after time. Needles to say, I partnered with Charlie and he did not disappoint. Over the two seasons we partnered, the A’s increased new season ticket sales by 73%.

Todd Santino
Former Director of Ticket Sales – Oakland A’s
Manager, Business Development – Phoenix Cardinals


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